Despite the threat of fierce protectionism, challenging cultural barriers and major linguistic hurdles, the giants of Indian IT are looking to break into China’s previously closed software and outsourcing industry. Continue reading »
The great outsourcing story used to be from Europe to India (IT) and China (manufacturing). But now southeast Asian countries are the preferred destination, and not just for western companies. India and China are outsourcing to their Asean neighbours too.
That’s according to Adecco, the world’s largest provider of HR services, which says its clients increasingly want to hire in Indonesia, Vietnam and the Philippines. Continue reading »
The outsourcing sector may not be particularly glamorous – and the words “contact centre” may be loaded with associations of irritating unsolicited telephone calls – but it’s certainly a big earner for many emerging markets. India and the Philippines are two of the better-known outsourcing destinations.
Some eastern European countries have also found outsourcing niches for themselves, capitalising on their location, low overheads and a workforce of technically-able graduates. The business process outsourcing sector has become something of a success story for Bulgaria, where it employs around 15,000 people and generates revenues of €200m, according to the official Invest Bulgaria Agency. Continue reading »
The nondescript four and five-storey office buildings springing up on the outskirts of many Polish cities house one of the country’s biggest economic success stories – thousands of office workers hunched in front of computer terminals providing accounting, IT, human resources and other back office functions for a growing number of international companies.
But the boom – which has created about 90,000 jobs and made Poland the third most attractive back office location in the world after India and China, according to the Hackett Group consultancy – is in danger of coming to a rapid close. Continue reading »
In a widely expected move, Cognizant Technology Solutions – which is based in the US but operates mostly out of India – overtook Infosys as the IT industry’s second-biggest company by revenues, according to results for the quarter ended in June.
Wipro, India’s third-largest IT company by market cap, followed rival Infosys in predicting gloom for the country’s outsourcing industry on Tuesday when it forecast muted revenue growth in the coming quarter. Continue reading »
The company reported a 38 per cent rise in net profit for the quarter ending in June, to Rs32.81bn ($586.6m), on revenues of Rs148.69bn ($2.66bn), propelled by a weaker rupee, cost-conscious western companies’ increased need for outsourcing, and its broad portfolio of services. Continue reading »
It was a familiar storyline for India’s second-largest IT company: it released results that met market expectations, but downgraded its dollar-revenue forecast for the fiscal year that ends in March 2013, and markets didn’t like it. Continue reading »
Shares in Infosys, India’s second-largest software maker, fell sharply on Friday after it gave weak guidance for the coming year. The shares lost as much as 11 per cent in early trading – despite the fact that company profits in the last quarter beat expectations. Continue reading »
IT outsourcing is one of India’s greatest economic successes. But its expansion has created political tensions with the developed world, not least over jobs. R. Chandrasekaran, chief executive of Cognizant, tells the FT’s James Crabtree that the future lies in innovation.
Some leading characters in India’s success story have been showing signs of strain recently. Despite better-than-expected results, IT titans like Infosys were forced to cut forecasts for the fiscal year, prompting investors to sell.
The room full of cubicles at Sitel’s new call centre may look sterile at first glance. Yet it buzzes with conversations conducted in five languages as around 20 newly-hired customer care agents handle calls from seven European countries. Continue reading »
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