Monthly Archives: February 2009

John Gapper

Having used my Kindle 2 for a couple of days, I can offer some thoughts on it. There are lots of reviews of the device around the place so I will focus on one aspect that is close to home – how it functions as an e-reader for newspapers.

This is not intended as the Kindle’s main use, which is to read electronic versions of books. However, you can subscribe to various papers and magazines, including the FT, and they are wirelessly delivered every morning. In the FT’s case, since the Kindle is currently a US-only device, it is the US edition.

I took out two-week trial subscriptions to the FT, the New York Times and the Wall Street Journal. Incidentally, the ranking of the most popular subscriptions on Kindle is as follows:

1. New York Times

2. Wall Street Journal

3. USA Today

4. Financial Times

5. Washington Post

6. International Herald Tribune

7. Los Angeles Times

8. Chicago Tribune

9. Politico

10. Investor’s Business Daily

I suppose this indicates, not surprisingly, that there is a bias in Kindle subscriptions towards work use, which pushes up the popularity of the FT and Investor’s Business Daily.

Overall, I find reading papers on the Kindle quite convenient in various ways but I think that both Amazon and the newspapers themselves have some more work to do before it becomes an adequate substitute for the paper and online versions.

I will rank the good things first:

1. Convenience.

The paper gets delivered to you wherever you are, rather than to your house. Most of the time this does not make much difference but it can be very convenient if you are on a trip (providing it is within the US, since the wireless coverage does not extend internationally).

Apart from this, the Kindle is small and easily handled when you are on the move. That means, for example, that you can read it quite easily while on an exercise machine at a gym (where I was this morning). That is easier that struggling to turn and fold a broadsheet paper while working out.

It is also useful if you are standing up on a New York subway car (as I was yesterday). Again, you can flick through articles easily without wrestling with papers.

2. Ease of reading

The Kindle is really quite a good device to read things on. The electronic paper display, once you get used to it, is much more restful on the eyes than a backlit computer or BlackBerry screen. I found that I was able to concentrate on reading some articles better on a Kindle than on newsprint.

3. Clippings

Marking an article you want to return to in a paper involves scrawling on it with a pen and keeping that copy with you. The Kindle has various ways of highlighting and annotating text. The easiest and simplest is just adding it to your clippings and looking them up later.

4. Searching.

You can search the paper electronically, looking for company names or other things. That can work better, and is more flexible, than relying on the editors’ lists of stories.

5. Archiving and storage

The Kindle files away back copies of the papers you read for several days before deleting them from the device.

And here are the bad things, or things that could be improved:

1. Lack of timeliness.

To state the obvious, the Kindle version is like the paper version in being delivered to you only once a day. It lacks the constant updating of news organisations’ internet sites. I suppose it could be improved by having, for example, end-of-day updates.

2. Navigation.

This is the big one. No technology that I know of rivals paper for ease of navigation. You can look through headlines before deciding to read a selection of articles efficiently and quickly. The Kindle 2 has a better navigation system than the first Kindle but is still a work in progress.

One problem is there are only two layers of navigation. There is a top level summary of the various sections of the paper such as editorials, international news, company news etc, with the number of articles in each section listed alongside.

When you click down one level, you get all the articles in that section one after another. So if you want to know what the 25th article is about, you have to click the “next article” button 25 times.

I felt an acute need for a second level of navigation, with a list of articles in each section by headlines, which would allow you to browse through them. Incidentally, one veteran Kindle user that I spoke to this week said that was his main criticism of the Kindle as a substitute for papers.

This is obviously fixable. However, it seems to require Kindle itself to make changes since all of the three papers I tried out suffered from the same problem, to varying extents. The two-level navigation, which is fine for books, seems to be a feature of the device.

3. Mysteriousness.

When you have finished a paper, you know it because you have rustled your way through it, discarding sections. Since the Kindle remains the same whether you have read one or many articles from a paper, you do not have a sense instinctively of whether you have got through the paper or not.

There is a display on the home screen that give you some sense (with a series of dots) of how far you are through a book or a magazine. But it does not seem to work for papers. So you constantly have a slightly guilty sense that you have not really done the work yet.

Or perhaps that is just me.

John Gapper

As an orange juice consumer, I have observed the uproar over the new Tropicana cartons with bemusement. Even before a revolt blew up, I wondered what on earth Tropicana was thinking.

For those unfamiliar with this storm, Tropicana has just been forced to go back to its original packaging in the US for its orange juice because so many people dislike the new style.

The company is correct to retreat because the new packaging had the effect of making Tropicana look like a European private label brand, while lacking the European virtue of functionality.

I carried out a consumer survey of my own this morning by asking my seven-year-old daughter about the cartons. “They’re silly. You don’t know what kind of orange juice it is,” she replied.

Indeed. Take a look at the image above (via Jeff Bercovici). You will note that the original packaging on the left immediately informs you that this is “no pulp” Tropicana.

It does so by having a big orange block on the top and an orange carton top. If you wanted one of the many other varieties – high pulp, calcium etc – you could pick it out on a supermarket shelf simply by looking at the colour of the package.

Apart from this, the original Tropicana packaging told you want it was by having a photograph of an orange and had pleasantly bouncy lettering, which converyed a Florida theme.

The new packaging, however, removes all these signals. Every carton is roughly the same colour and relies on a few words to signal the different varieties.

It is also oddly European-looking, with its lower-case sans serif lettering. In general, I am more of a fan of European than present-day US design, but this is a poor example.

The affair has done little good to the reputation of Peter Arnell, a Madison Avenue guru who worked on the redesign for Tropicana. For those who want a bit of Schadenfreude, here is a video of Mr Arnell discussing his agency’s work before the debacle emerged.

John Gapper

My FT column this week is on Rupert Murdoch:

Rupert Murdoch has achieved a long-held ambition. It has become plausible, even tempting to investors, for him to cede the running of News Corporation to his children.

This week, it feels as though he needs his offspring more than they need him. After Peter Chernin, Mr Murdoch’s long-time number two, decided to step down, both James and Elisabeth Murdoch made clear that they have no need – or desire – to leap quickly into the breach.

James Murdoch runs News Corp’s European and Asian businesses and is chairman of British Sky Broadcasting, the UK satellite broadcasting group of which he used to be chief executive. He is his father’s most likely successor but wants to avoid the same trap as Lachlan, his older brother, who was squeezed out as Mr Chernin’s deputy in 2005.

Meanwhile, Lis Murdoch turned down a board seat at News Corp in order to keep running Shine, her independent television production company. She too was treated roughly by a former Murdoch lieutenant – Sam Chisholm, her boss when he ran BSkyB in the early 1990s.

The shift in the familial balance of power, however, is more than a matter of the children having got older and gained independence and authority. It also reflects their father’s own vulnerability.

News Corp has suddenly been thrust into its most testing period since its debt crisis in the recession of 1990, which almost led to banks wresting control from the Murdoch family. This time, the balance sheet is in good order but Mr Murdoch faces a crisis of credibility.

Mr Chernin’s departure has not really altered who runs News Corp (“This company is one man’s creation and it has a very simple power structure,” says one executive.) But it has crystallised the doubts in investors’ minds – is a 77-year-old who loves newspapers still the right leader for a 21st-century media group?

For now, the answer is yes. But the time is coming, sooner than Mr Murdoch is willing to acknowledge, when James Murdoch would be able to run News Corp better than his father. After insisting on his children’s right to succeed for so long, Mr Murdoch must accept it.

You can read the rest here and comment below.

John Gapper

After attending the Kindle 2 launch the other day, I decided to buy one and so I have been awaiting its arrival, which is due fairly soon (or any minute now, to judge by the online reviews which are springing up).

In the meantime, I have been amusing myself by tracking my Kindle’s cross-country progress via UPS from the Amazon warehouse in Indiana where it was originally held.

The UPS and Amazon tracking service enables one to see exactly where your physical product is, which gives an interesting insight into how things get delivered these days.

So far, my Kindle has passed through Indianapolis; Columbus, Ohio; Parsippany, New Jersey; and Uniondale, New York. It is currently sitting in a UPS depot in Brooklyn.

However, my mild obsession with its journey led me to see if I could take a look at the Amazon facility from whence it was dispatched on Monday (at 12.32am), which is in Whitestown, Indiana.

I did a trawl on the internet to find the address and discovered that Amazon was lured to Whitestown only last year by a couple of tax breaks from Whitestown Town Council. These were recorded by the Lebanon Reporter (who says local newspapers have lost their value?).

And so to Google Maps to take a look at the satellite photograph of Anson Boulevard in Whitestown, where the Amazon warehouse sits, conveniently close to Interstate 65.

However, you will see from the photograph that Amazon has moved faster than Google Maps, for all that can be seen from the satellite is a photograph of a field. Take it from me, there is a warehouse with a lot of Kindles in it there now.

Update: a UPS man has just delivered my Kindle.

Further update: IReader Review has tracked down a photograph of the warehouse on Live Earth.

John Gapper

You cannot be half-pregnant, is the saying. The question with the US government’s likely conversion of some of its $45bn of preferred shares in Citigroup into an equity stake of up to 40 per cent is: can you claim half-paternity?

Somehow, I doubt it. The US administration does not want to nationalise troubled banks such as Citi and Bank of America but this move feels like a compromise that will not satisfy anyone and will probably lead to more intervention.

Citi has been fighting a losing battle to convince investors that the government’s preferred shares, which have raised its Tier 1 regulatory capital ratio to respectable levels, are sufficient. The fact that its ratio of common equity to assets is uncomfortably low is irrelevant, it has argued.

But Citi has raised the white flag by asking the government to convert preferred shares into a currency that the market prefers. In effect, it has accepted the argument made by some hedge funds and analysts that its Tier 1 ratio is not a convincing measure of capital adequacy.

The problem is that this will only focus US investors even more heavily on equity to assets ratios at the large banks, most of which could do with more common equity. Their share prices are so low, however, that it is near-impossible for them to raise equity privately.

So the Citi deal has the nasty look of being only the first step in a process of the US government taking large equity stakes in a number of banks. Tim Geithner, the Treasury Secretary, has already signalled that he does not want to bail out banks’ shareholders.

That may not mean outright nationalisation, but the probability of the US government ending up in the same position as the UK one – holding substantial equity stakes in the country’s biggest banks – looks likelier by the day.

John Gapper

Nespresso, Nestle’s brand of espresso coffee and coffee makers, seems to be going from strength to double strength, according to the company. The brand’s annual sales grew 30 per cent last year, taking them past the SFr2bn mark well ahead of schedule, the New York Times reports.

I wrote a column about the success of Nespresso and the similarities – such as the combination of products and services – that it bears to Apple’s iTunes and iPod (and indeed iPhone) combination. It appeared about a year ago and, despite the recession, Nespresso is still doing well.

A year on, here are two further thoughts about Nespresso and such “category killers”.

One is that, in various industries, one device has a tendency to become the category winner, despite intense competition from others. The winning company finds a way to pitch its product in what turns out to be the most adroit and distinctive way.

Nespresso did that for the single-serve espresso market, as did iPod/iTunes for MP3s. Amazon’s Kindle shows signs of becoming the dominant electronic book reader, as I have observed elsewhere.

The second is that Nespresso is unusual in coming to the US relatively late, having first become entrenched in Europe. It is unlike the iPod and the Kindle, which is still only available in the US, while Amazon talks to European mobile phone operators about wireless deals.

Companies in the US, being the world’s largest economy and single market, has had considerable advantages in producing dominant consumer devices (with occasional exceptions, such as video games consoles, which have mostly emerged out of Japan).

I expect that this will gradually change, as globalisation (despite its current crisis) proceeds. Nespresso is a sign of that evolution.

John Gapper

These are interesting times at Goldman Sachs, perhaps the most interesting since the convulsion that shook the firm in 1994, when it was still a partnership and Stephen Friedman stepped down abruptly as its senior partner, provoking a wave of other departures.

The announcement this week of the departure of Jon Winkelried, its president and co-chief operating officer with Gary Cohn, has set off a flurry of questions about what is going on at Goldman. The FT reported this morning that Goldman’s bankers are worried that this could tip the balance of power too far towards its traders.

Mr Cohn, Mr Winkelried’s fellow co-chief operating officer is, like Lloyd Blankfein, an alumnus of J. Aron, the commodities trading firm Goldman bought in 1981. Leaving Mr Cohn as the heir apparent to Mr Blankfein without a counter-balance from the banking side might cause ructions.

Meanwhile, Charlie Gasparino reported yesterday that several Goldman partners are facing a cash squeeze due to margin calls on investments made through Goldman’s broking arm (all Goldman employees must trade securities for their own account through the bank, for compliance reasons).

One of the advantages of being a Goldman partner in recent years has been the preferred access it provides to Goldman’s in-house hedge funds and private equity funds. Most partners have been able to borrow on margin to make investments, pledging Goldman and other stock as collateral.

The falling value of shares, combined with the travails facing Goldman’s in-house funds mean that partners have faced margin calls throughout this year (although senior executives such as Mr Winkelried are barred from borrowing on margin). That forces them to put up cash, which is also in shorter supply.

As the FT also reports today, a number of Goldman bankers have left recently. They include William Wicker, the former head of Goldman’s investment bank in China, who is moving to Morgan Stanley.

All of this has provoked me to look back at the account of the departure of Mr Friedman in 1994, when the bank faced losses on bond trading amid abrupt rises in interest rates, in Charles Ellis’s recent history of Goldman, The Partnership.

The departure of partners was more significant then because they supplied most of the bank’s capital and could take it out by retiring. Mr Friedman’s resignation helped to spark a crisis of confidence, which was staunched by the late John Weinberg, a former senior partner, urging partners to stay.

Mr Weinberg was not, however, pleased with Mr Friedman, whom he regarded as having stepped down when he was needed most:

“As an ex-Marine, he kept his true feelings in check that first day, but later his outrage would again and again break loose in angry invective: “Yellow-bellied coward!; “Abandoning his post and troops in combat!”; and “Cowardice in the face of the enemy!” were toward the gentle end of the spectrum of hostility Weinberg poured out at every provocation for many months.”

Incidentally, John Weinberg’s son John S. Weinberg is now vice-chairman of Goldman and the most senior investment banker in the firm. This raises the interesting question of what role Weinberg fils will play in addressing the current upheaval.

Goldman in 2009 has some advantages over Goldman in 1994. Although it made a loss in the fourth quarter, it made money overall last year. It also has readier access to capital, thanks to the federal government and Warren Buffett.

Furthermore, Mr Winkelried’s departure, unlike that of Mr Friedman, seems to have been expected for some time and planned-for. Nor is he the man in charge, as was Mr Friedman.

Nonetheless, all the signs are that, having navigated the credit crisis better than most financial institutions, Goldman is facing internal strains. Perhaps it is time for Mr Ellis to return and write another chapter of his book.

John Gapper

I note that the UK is moving in a gingerly fashion towards abolishing paper cheques. The Payments Council, an odd quango that is responsible for selling the idea of phasing out cheques by 2018 is already ruffling feathers among small businesses and older people.

Coincidentally, the Bank of England Museum held a party this week to commemorate the signing of the first cheque (or check, as the Americans have it) 350 years ago.

“During the 17th century, bills of exchange started to be used for domestic payments. Cheques, a type of bill of exchange, then began to evolve and on 16 February 1659, one of the earliest handwritten cheques known to be in existence in the UK was written. It was made out for £400, signed by Nicholas Vanacker, made payable to a Mr Delboe and drawn on Messrs Morris and Clayton, scriveners and bankers of the City of London.”

Being invited to the party did not mollify the Forum of Private Business, which says small businesses still need to use cheques.

I have two comments on the National Payments Plan document produced by the Payments Council, which suggests the elimination of cheques.

One is that it is written in bureaucratese, which serves the purpose of hiding what it is saying and reducing the chances of people protesting.

For example:

Opportunities for encouraging efficient means of making payments and for moving away from the less efficient and more costly ones should be identified. In particular, we see a move to electronic payment systems, away from paper-based forms of payment, bringing a benefit to the economy as a whole.

In other words: we want to get rid of cheques.

My second observation is that the plan has interesting statistics on how the British make payments these days. Cheques have fallen to only one in 25 payments, with their use having peaked at 4bn payments by cheque in 1990.

Debit cards, credit cards and automated payments accounted for 34 per cent of payments in 2006, with cash being used for 63 per cent of payments.

I wonder what the statistics are for the US, which strikes me as still being almost absurdly reliant on making payments by cheque. Bernie Madoff, for example, was found with $173m worth of cheques in his top drawer. If he had used electronic banking, the Feds might not have caught the money.

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About John and Andrew

John Gapper is an associate editor and the chief business commentator of the FT. He has worked for the FT since 1987, covering labour relations, banking and the media. He is co-author, with Nicholas Denton, of All That Glitters, an account of the collapse of Barings in 1995.

Andrew Hill is an associate editor and the management editor of the FT. He is a former City editor, financial editor, comment and analysis editor, New York bureau chief, foreign news editor and correspondent in Brussels and Milan.

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