Customer service on the Great Wall of China
I am in China this week and, on my first full day in Beijing, took a trip to the Great Wall at Mutianyu. While there, I saw the following customer service declaration on the cable car. It made this visitor happy:
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John Gapper is an associate editor and the chief business commentator of the FT.
He has worked for the FT since 1987, covering labour relations, banking and the media. He is co-author, with Nicholas Denton, of 'All That Glitters', an account of the collapse of Barings in 1995.
Andrew Hill is an associate editor and the management editor of the FT. He is a former City editor, financial editor, comment and analysis editor, New York bureau chief, foreign news editor and correspondent in Brussels and Milan.
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