Reed Hastings of Netflix is widely admired as a chief executive and tends to get glowing media write-ups – including being named by Fortune magazine as its business person of the year. Mr Hastings also seems to have a deft touch with critical investors.
He has just given a fine lesson in how to respond to a critical attack by a short-seller while remaining friendly , and not appearing to be over-defensive or simply talking his own book. That is something that a lot of CEOs struggle with, notably Patrick Byrne of Overstock.com. Read more