I asked Sir Terry Leahy to bring to his video interview with me this week – his last as Tesco’s chief executive – an object or picture that represented a “personal turning point” for him. My heart dropped when word came back from the supermarket chain’s HQ that he’d be bringing a Clubcard.
Sure, this sliver of plastic tells the retail group more about shoppers’ preferences and habits than any opinion poll ever could. But we know what the discount-voucher card tells Leahy about us; would it tell us anything about Leahy? Read more