I am angry with Stephen Green. I am angry in part because HSBC’s former chairman (now Lord Green) presided over a financial institution where, it turns out, oversight was so distant that large-scale tax avoidance schemes could be peddled by a Swiss subsidiary, in breach of, at the very least, the spirit, if not the letter, of good banking.

In 1986, Tom Stemberg opened the first Staples superstore in Massachusetts. Stationery retailers have not stood still since. By 1990, Mr Stemberg’s disruptive bright idea had spawned dozens of lookalike office supply warehouses. “When people asked how it felt to be the father of the industry, my answer was ‘I wish I’d used a condom’,” Mr Stemberg tells me.

Andrew Hill

“Even if the truth is more complex than the headlines, re-establishing confidence in and respect for the banks will be a journey up a steep mountain.”

Stephen Green – now Lord Green – has not commented on the leak of files exposing tax-avoidance practices at HSBC’s Swiss-based private bank. But in 2009, the then chairman of HSBC put his whole philosophy of ethical business on the record in his book Good Value, sub-titled “Reflections on money, morality and an uncertain world”. The newly topical quotation above is an extract. Read more

Andrew Hill

Uber – arming up (Getty)

I did a double-take at Uber’s decision to fund driverless car research in partnership with Pittsburgh’s Carnegie Mellon University. Not because I think it is a strange departure for a company whose relationship with drivers is key to its success (though if I were a young Uber driver, I wouldn’t count on the job for retirement income). It was the juxtaposition of the names Uber and Carnegie that stood out. Read more

While I flew to Barcelona last week to speak at a conference, my iPad was at breakfast at a restaurant in Cambridge. That, at least, is what I deduced from the device’s location, transmitted to me after I activated the Find My iPhone app on my mobile phone.

Mary Barra is a lifer, born and bred to do the job she now holds. But as General Motors’ chief executive pointed out in an interview last week at the World Economic Forum, few young Americans now anticipate spending their lives in the warm embrace of a single employer, as she has.

Chief executives project an air of certainty but their real state of mind must be constant doubt

If you have room left in your 2015 diary, then volunteer. If you feel overwhelmed by work — the main reason UK citizens claim they cannot devote time to a good cause — then volunteer. It will teach you something you can use to improve as a manager and as an employee.

Andrew Hill

Mark Zuckerberg: influential librarian (AP)

The book is back. Mark Zuckerberg has unilaterally declared that 2015 will be “A Year of Books”, in which he and thousands of followers will read a nominated title every two weeks. Read more

As 2014 drew to a close, I became one of the last baby boomers to turn 50. Or possibly, I became one of the first Generation Xers to reach that milestone. Depending where you draw the line, either I am about to enjoy the fruits of half a century of increasing affluence and entitlement, having climbed to the top of the hierarchy I help sustain; or I am entering a period of resentment about my smug elders’ lockhold on the best jobs and homes and the damage they have inflicted on the environment and humankind

A job vacancy has caught Sir Alcon Copisarow’s eye. The Institute of Directors has been advertising for a new chair, who “commands respect and inspires confidence”, can “articulate the case for British business” and is “comfortable operating and influencing at the highest levels of government and the business community”.

Hello, my name is Andrew. I’m the customer service associate dealing with your inquiry today. I’m sorry to hear about the problem with the online order that your true love sent to you.

Andrew Hill

Pope Francis Photo: Reuters/Alessandro Bianchi

I suppose if you are the pontiff, you don’t have to leaven your Christmas greeting with false bonhomie, but the Pope has not pulled his punches by inviting his Vatican team to reflect on a catalogue of 15 ills or diseases he has diagnosed. They all seem to be highly relevant to executives. Here’s the full list of 15 and my brief gloss for CEOs*: Read more

Andrew Hill

Police officersAny restructuring of the 43 police forces of England and Wales would require political will. But such a reform would also be a vast management exercise.

In proposing the creation of nine new regional “super forces”, Sir Bernard Hogan-Howe, head of the Metropolitan Police, is addressing two of the knottiest issues in modern organisational management: how to reconcile central control with local accountability, and whether to get there through structural changes or to rely instead on collaboration. Read more

“Trying to forecast oil demand, supply and price in today’s market is like trying to paint the wings of an aeroplane in flight. Even if one succeeds in covering the subject, it’s unlikely to be a tidy job.

Andrew Hill

Surprisingly, Cho Hyun-ah has a few supporters, if comments on a Financial Times story about her resignation are anything to go by. The daughter of the Korean Air chairman quit as vice-president of the national carrier on Tuesday after insisting her flight should return to the terminal to remove the chief flight attendant – following a breach of nut-service etiquette. Read more

If I have ever written “C-suite” unironically, let me apologise. The more I come across it, the more I dislike it.

The idea of a “suite” is disturbing enough. Reeking of bathrooms and bad hotels, it appears to have nothing to do with the typical open-plan workplace. It is the C-part that really worries me, however, not because it may give occupants of the suite delusions of seniority, but because it may give them delusions of control.

Even by the exotic standards of train delay excuses, the reason for my commuter service’s late arrival one day last week was unusual: “Swan on the line.” But it got me thinking, Nassim Nicholas Taleb-style, about the hidden business risks posed by the humble commute to work.

Andrew Hill

Harriet Green, ex-chief executive of Thomas Cook, certainly broke through the glass ceiling on her way up to the top of corporate Britain. But was her abrupt departure from the travel group this week further evidence of the existence of a “glass cliff”, off which female CEOs are often said to plummet? Read more

If you have ever attended an innovation conference, you will be familiar with consultants’ graphs that show how, say, the second half of the 21st century will belong to African millennials relentlessly networking via wearable mobile devices. But what has struck me recently is not so much the extraordinary potential of the future, but the extent to which innovators draw on ingredients from the present and the past.