If you have read a new business book, done executive training or attended a leadership summit recently, you have probably seen a slide, diagram or animation of the human brain.
Steve Jobs’ acolytes say Becoming Steve Jobs paints a more fitting picture of the Apple founder than Walter Isaacson’s “authorised” 2011 life. Most neutral readers who plough through another 435 pages of Jobsiana, will neither know nor care. But the battle of the bios will have been worth it if it sounds the death-knell for the worst of all management memes: the leadership lesson listicle.
Self-manager: Zappos' Tony Hsieh © Zappos
When I first wrote last year about Zappos’ efforts to introduce a self-managing system called Holacracy, I said that for most companies to adopt such an approach would take “time, a leap of faith and an act of unusual self-effacement by their leaders”.
An extraordinary memo from Tony Hsieh, chief executive of the Amazon-owned online shoe retailer, has underlined just how difficult it is. In the memo, published by Quartz this week, Mr Hsieh says that in the face of potential resistance, the company is now going to take a “rip the bandaid” approach to accelerate its progress towards self-management.
Quartz reports that some of the things I predicted would be stumbling blocks — confusion about the absence of titles, defection of staff — have already affected the transition. Mr Hsieh is not giving up; indeed he’s offering severance packages to staff who are not comfortable with the new approach. The fact that a chief executive has to order a change to a system with no chief executive is only one of the apparent contradictions here.
“To become a bigger company, we need to try something new”, Yamaha Motor’s chief executive Hiroyuki Yanagi told the FT recently. The novelty in question is a two-seater “city car”, cleaner and more fuel-efficient than existing vehicles, that the motorcycle manufacturer could launch in 2019.
Whenever chief executives babble about “ecosystems” — as they often do — I picture one of those school biology diagrams of a pond: bacteria at the bottom, algae floating on top, and maybe a stickleback or two darting about below the surface.
It’s reasonably well-known that WPP stands for Wire & Plastic Products, the wire basket manufacturer that Sir Martin Sorrell chose 30 years ago as a vehicle for his plan to build a global advertising and marketing business. Wire & Plastic Products, operating from an industrial estate in Hythe, Kent, is still part of the group.
Wire & Plastic Products’ pre-history is a little more obscure. In researching my recent FT Magazine profile of WPP’s chief executive, I dug out the FT advertisement for the flotation of the original company in April 1971. Read more
After Etsy revealed its plans to go public on March 4, discussion forums for sellers using the online craft marketplace ignited with a mixture of those two great stock market emotions: fear and greed.
A colleague who headed an overseas editorial bureau of the Financial Times once called me to ask my advice: did I think he should devote more time to managing the journalists in his team or to writing front page scoops?
I am angry with Stephen Green. I am angry in part because HSBC’s former chairman (now Lord Green) presided over a financial institution where, it turns out, oversight was so distant that large-scale tax avoidance schemes could be peddled by a Swiss subsidiary, in breach of, at the very least, the spirit, if not the letter, of good banking.
In 1986, Tom Stemberg opened the first Staples superstore in Massachusetts. Stationery retailers have not stood still since. By 1990, Mr Stemberg’s disruptive bright idea had spawned dozens of lookalike office supply warehouses. “When people asked how it felt to be the father of the industry, my answer was ‘I wish I’d used a condom’,” Mr Stemberg tells me.
“Even if the truth is more complex than the headlines, re-establishing confidence in and respect for the banks will be a journey up a steep mountain.”
Stephen Green – now Lord Green – has not commented on the leak of files exposing tax-avoidance practices at HSBC’s Swiss-based private bank. But in 2009, the then chairman of HSBC put his whole philosophy of ethical business on the record in his book Good Value, sub-titled “Reflections on money, morality and an uncertain world”. The newly topical quotation above is an extract. Read more
Uber – arming up (Getty)
I did a double-take at Uber’s decision to fund driverless car research in partnership with Pittsburgh’s Carnegie Mellon University. Not because I think it is a strange departure for a company whose relationship with drivers is key to its success (though if I were a young Uber driver, I wouldn’t count on the job for retirement income). It was the juxtaposition of the names Uber and Carnegie that stood out. Read more
Mary Barra is a lifer, born and bred to do the job she now holds. But as General Motors’ chief executive pointed out in an interview last week at the World Economic Forum, few young Americans now anticipate spending their lives in the warm embrace of a single employer, as she has.
Chief executives project an air of certainty but their real state of mind must be constant doubt
If you have room left in your 2015 diary, then volunteer. If you feel overwhelmed by work — the main reason UK citizens claim they cannot devote time to a good cause — then volunteer. It will teach you something you can use to improve as a manager and as an employee.
Mark Zuckerberg: influential librarian (AP)
The book is back. Mark Zuckerberg has unilaterally declared that 2015 will be “A Year of Books”, in which he and thousands of followers will read a nominated title every two weeks. Read more
As 2014 drew to a close, I became one of the last baby boomers to turn 50. Or possibly, I became one of the first Generation Xers to reach that milestone. Depending where you draw the line, either I am about to enjoy the fruits of half a century of increasing affluence and entitlement, having climbed to the top of the hierarchy I help sustain; or I am entering a period of resentment about my smug elders’ lockhold on the best jobs and homes and the damage they have inflicted on the environment and humankind
A job vacancy has caught Sir Alcon Copisarow’s eye. The Institute of Directors has been advertising for a new chair, who “commands respect and inspires confidence”, can “articulate the case for British business” and is “comfortable operating and influencing at the highest levels of government and the business community”.
Hello, my name is Andrew. I’m the customer service associate dealing with your inquiry today. I’m sorry to hear about the problem with the online order that your true love sent to you.