I’m intrigued by McDonald’s move in Europe to replace some cashiers by introducing touchscreens on which customers can order their own food because it is a practice that could be introduced more widely in retail outlets and restaurants.
My reaction stems from having noticed that I prefer to use self-scanning machines at a local supermarket rather than go to the aisle where items are scanned by a cashier. I find it generally quicker and easier to scan them for myself. Read more
My first reaction to Best Buy’s closure of its nine branded stores in China was: not again. Another retailer had leapt into the Chinese market – and fallen on its face.
I asked Sir Terry Leahy to bring to his video interview with me this week – his last as Tesco’s chief executive – an object or picture that represented a “personal turning point” for him. My heart dropped when word came back from the supermarket chain’s HQ that he’d be bringing a Clubcard.
Sure, this sliver of plastic tells the retail group more about shoppers’ preferences and habits than any opinion poll ever could. But we know what the discount-voucher card tells Leahy about us; would it tell us anything about Leahy? Read more
When creative stars explode, they do so with a more spectacular bang than the average sufferer from a midlife crisis.
Christian Dior this week fired John Galliano, its 50-year-old chief designer, for allegedly making anti-Semitic remarks to a couple in a bar. He denied the claims but it seems that he told others in the same bar: “I love Hitler” and that their forefathers would have been “gassed” – a video of Mr Galliano slurring those words was published by The Sun.
I am struggling to believe in Groupon, which Google is reported to be considering buying for $5.3bn, making it the company’s largest acquisition. Despite Groupon having some social media trappings, and being profitable, it feels oddly old-fashioned.
Groupon amasses groups of users to take part in mass one-off discounting programmes by retailers – hence the name. In the US, where coupon-clipping is still popular, despite the power of Wal-Mart’s “every day low prices”, it grown very rapidly. Read more
Mickey Drexler, the ebullient chairman and chief executive of J. Crew, has done well out of private equity and will probably do so again. Mr Drexler, who would be integral to the $3bn buyout offer for J. Crew, was first recruited to the clothing company by Texas Pacific in 2003.
As New York Magazine recorded five years ago: Read more
Over-expansion is something that bedevils many public companies, particularly retailers. Under stock market pressure to keep growing rapidly, they lose the quality that originally set them apart.
That has been a problem for many companies, including McDonald’s and Starbucks. It also led to the firing of Mickey Drexler, the former chief executive of Gap, in 2002. Mr Drexler has now made an impressive return to form at J.Crew. Read more
This Wednesday turns out to be the 35th anniversary of the introduction of those machine-readable stripes now found on every packet and tin in every store.
Here is a brief history of the Universal Product Code according to GS1 US, the organisation responsible to administering (and updating) the system: Read more
Another day, another Kindle press conference. Here I am again at a New York launch event for a new Amazon device, only three months after the arrival of the Kindle 2.
This time, Jeff Bezos of Amazon has just enthused about the Kindle DX, which sounds like a small car but is in fact a large screen version of the Kindle electronic paper reading device. Read more
Supermarkets in the US are more reliant on branded products than their counterparts in Europe, which have bigger selections of private label goods. But the recession is being treated by US retailers as a chance to have another go with private label.
Wal-Mart has relaunched its Great Value private label brand and I had an interesting chat today with executives from 7-Eleven, the Japanese-owned convenience store chain, which is trying to do the same thing with its 7-Select private label brand. Read more
This is not exactly news, but I note it anyway. I have just been walking through SoHo in New York at the start of what should be one of the busiest shopping weeks in the year, leading up to Christmas (and Hanukkah).
In practice, the streets were easy to walk around and I would say that fully half of the shops had Sale notices in the windows, several advertising up to 50 per cent off some goods. That does not bode well for retailers’ holiday sales. Read more
Black Friday indeed. The annual Friday after Thanksgiving tradition of teaser sales in US shops claimed a victim today when a Wal-Mart employee at a suburban New York store was trampled to death by bargain-seekers.
Elsewhere, someone filmed a crowd fighting over the last Xbox 360 at another Wal-Mart store (via Drudge). Read more
US supermarket chains are following their German and British counterparts in discovering the joys of small stores in cities. Both the New York Times and the FT have stories today about Wal-Mart and others following the example of Tesco’s neighbourhood stores.
There are good reasons why the neighbourhood grocery chain, which has been pioneered by Aldi’s US chain Trader Joe’s as well as Tesco’s Fresh & Easy chain in California, could pay off for US supermarkets.
As the Times article points out, there is an awful lot of pointless variety in the typical US supermarket, driven by the tendency of branded food companies to make 57 varieties of everything. Read more
I don’t think I have ever encountered a visual joke in a supermarket display before but I came across one yesterday in the Whole Foods Market in the Bowery in New York.
In the middle of the vegetable section, amid the onions and shallots, there was a basket full of quails’ eggs. They were the sort of same shape and colour as the items around them but they were also weirdly out of place. It felt like an absurdist work of art. Read more
The topic of the falling burglary rate in western countries has always interested me. It seems a fair bet that burglary has been in decline because there is less point to stealing stuff such as televisions and DVD players.
I wrote a column about it in 2004, which included this paragraph: Read more
Driving through Red Hook, the old docks district of Brooklyn, last weekend, I saw a very evocative sign on a building by the harbour: Waterfront Office.
Red Hook has a fair claim to be the setting for Elia Kazan’s 1954 film On The Waterfront, starring Marlon Brando, about racketeering in the New York docks. The original script, which Kazan commissioned from Arthur Miller, was called The Hook. That script was later taken over after a dispute with the studio and renamed.