“The managers have much pleasure in stating that the immense numbers who have travelled under their arrangements have been conducted in perfect safety — indeed in the history of the Midland Lines, no accident, attended with personal injury, has ever happened to an Excursion Train. In conducting the extraordinary traffic of this Great Occasion, the first object is to ensure safety, and that object has hitherto been most happily achieved.” (Thomas Cook poster for an 1851 trip to the Great Exhibition.)
“To become a bigger company, we need to try something new”, Yamaha Motor’s chief executive Hiroyuki Yanagi told the FT recently. The novelty in question is a two-seater “city car”, cleaner and more fuel-efficient than existing vehicles, that the motorcycle manufacturer could launch in 2019.
Nicole Kidman looks very relaxed in Etihad Airways’ new advertisements, as she floats gently down on to a bed in its three-room Residence first-class cabin — a mere $20,000 to fly Abu Dhabi to London. The same cannot be said of rivals to Etihad, Emirates and Qatar, the Gulf airlines that are roiling the business of air travel.
© Charlie Bibby
It was a kinder, gentler and more strategic Travis Kalanick, founder of Uber, who took to the stage at the DLD technology conference in Munich on Sunday to offer the mayors of European cities a “new partnership” with the ride-hailing network, rather than a bitter legal and regulatory battle. Read more
Even by the exotic standards of train delay excuses, the reason for my commuter service’s late arrival one day last week was unusual: “Swan on the line.” But it got me thinking, Nassim Nicholas Taleb-style, about the hidden business risks posed by the humble commute to work.
Another week, another regulatory battle for Uber, the Silicon Valley private car hire network with a German name. This time it is in Germany, where a Frankfurt court has banned its Uber Pop “ride-sharing” service that introduces passengers to unlicensed drivers through a smartphone app.
An artist's impression of the revamped bunks with en suite shower Photo: Transport Scotland/PA Wire
The revamp of the Caledonian Sleeper train service between Scotland and London looks like good news for the business travellers who account for half the traffic on that route.
Serco, the outsourcing group that has just snagged the franchise from FirstGroup, said more than £100m would be invested in new rolling stock that would come into service in 2018, with taxpayers footing much of the bill.
It already offers luxury sleeper services in Australia, including double beds at the very top end. The new Caledonian Sleeper carriages will feature berths for one or two travellers with an en suite toilet and shower, a safe, larger “hotel quality” towels and Shetland wool blankets (or duvets for the unpatriotic). Read more
Readers from countries accustomed to wild extremes of weather, please look away.
But for those in the path of the storm that swept through southern Britain into London’s rush hour this morning, we’re keen to know how you managed your teams to cope with the disruption. Read more
Having become used to A grades being handed out liberally in New York schools, I was taken aback to find a report card with an overall grade of D+. That is the current assessment of US infrastructure by the American Society of Civil Engineers.
The ASCE has a stake in persuading the US public to invest in infrastructure. Still, it is hard to contest the view that one of the weaknesses of the country’s economy is the poor state of its roads, railways, airports and other transport infrastructure. Read more
Eiji Toyoda was the man who taught the world’s production workers Japanese. If you know kaizen means continuous improvement, and use kanban inventory tags to eliminate muda, or waste, then Toyoda, who died recently, was your sensei.
The New York minicab service I used to favour communicated in code. When you rang and gave your address, the radio dispatcher would reply “five minutes” and hang up. This meant a cab would arrive at any time from one to 10 minutes later. “Seven minutes” meant 20, and “10 minutes” meant that anything, or nothing, could happen.
No corporate activity is as dispiriting, as futile, or, unfortunately, as common as blame-shifting. The tawdry process is familiar to anyone who has worked in business. However, the temptation to lay blame first and ask questions later is greatest at big companies with their web of complex, global suppliers.
TNT headquarters, Hoofddorp. Getty Images
Unless you’re an avid reader of Dutch newspapers you may have missed the mini-drama playing out behind the long-running UPS attempt to take over TNT Express, which ended on Monday when Brussels said it would block the deal.
At the height of the discussions with the European Commission last September, Marie-Christine Lombard, TNT Express’s chief executive, resigned abruptly. She went on to join competitor Geodis, a French express and logistics group, in the same role. Read more
Like a man with a broken umbrella trying to hail a cab in a downpour, the maker of the famous black London taxi is clinging to its last shreds of hope. Last week Manganese Bronze announced it was no longer a going concern and intended to appoint administrators.
For BAE Systems and EADS, the European aerospace and defence companies whose courtship was revealed last week, it’s simple. Business logic will help level the political hurdles and bridge the legal pitfalls that lie in the path of their proposed union.
Anyone who reads Sir Howard Davies’s acerbic regular diary column in Management Today magazine will know that the former head of the CBI and London School of Economics is extremely well-qualified to lead an independent inquiry into UK airport capacity. He seems to spend much of his time travelling by air between international destinations – dropping in the occasional barb about the airports he passes through.
In July, he pointed out that “you need a sense of humour to fly from Venice airport. Congested? It makes Heathrow Terminal 1 look like a county cricket ground on a wet afternoon”. Last December, he recounted a bad Paris-Munich TGV experience, but added he was “instinctively pro-train, except when it is owned by Richard Branson”. Read more