Transport

John Gapper

This undated handout photo released by A...This undated handout photo released by Amazon on December 1, 2013 shows an "octocopter" mini-drone that would be used to fly small packages to consumers. Amazon CEO Jeff Bezos revealed on December 1 that his company was looking to the future with plans to use mini-drones to deliver small packages. AFP PHOTO / AMAZON  --- EDITORS NOTE --- RESTRICTED TO EDITORIAL USE - MANDATORY CREDIT "AFP PHOTO / AMAZON " - NO MARKETING NO ADVERTISING CAMPAIGNS - DISTRIBUTED AS A SERVICE TO CLIENTSAMAZON/AFP/Getty Images

AFP/Amazon

Jeff Bezos’s plan to start delivering packages in the US by drone reminds me of a quote from The Everything Store, the Brad Stone book that recently won the FT and Goldman Sachs Business Book of the Year award: Read more

Adam Jones

Readers from countries accustomed to wild extremes of weather, please look away.

But for those in the path of the storm that swept through southern Britain into London’s rush hour this morning, we’re keen to know how you managed your teams to cope with the disruption. Read more

John Gapper

Having become used to A grades being handed out liberally in New York schools, I was taken aback to find a report card with an overall grade of D+. That is the current assessment of US infrastructure by the American Society of Civil Engineers.

The ASCE has a stake in persuading the US public to invest in infrastructure. Still, it is hard to contest the view that one of the weaknesses of the country’s economy is the poor state of its roads, railways, airports and other transport infrastructure. Read more

Eiji Toyoda was the man who taught the world’s production workers Japanese. If you know kaizen means continuous improvement, and use kanban inventory tags to eliminate muda, or waste, then Toyoda, who died recently, was your sensei.

The New York minicab service I used to favour communicated in code. When you rang and gave your address, the radio dispatcher would reply “five minutes” and hang up. This meant a cab would arrive at any time from one to 10 minutes later. “Seven minutes” meant 20, and “10 minutes” meant that anything, or nothing, could happen.

Ravi Mattu

When US businessman Victor Kiam tried a Remington electric razor, he liked it so much he “bought the company”, and spent the rest of his life telling the rest of the world about it. But for some entrepreneurs a bad customer experience can be an equally powerful spur.
This was the case for Taavet Hinrikus and Kristo Käärmann, co-founders of London-based money transfer start-up TransferWise, which announced this week that Valar Ventures, the fund launched by PayPal co-founder Peter Thiel, had made the company his first European investment.

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No corporate activity is as dispiriting, as futile, or, unfortunately, as common as blame-shifting. The tawdry process is familiar to anyone who has worked in business. However, the temptation to lay blame first and ask questions later is greatest at big companies with their web of complex, global suppliers.

Andrew Hill

TNT headquarters, Hoofddorp. Getty Images

Unless you’re an avid reader of Dutch newspapers you may have missed the mini-drama playing out behind the long-running UPS attempt to take over TNT Express, which ended on Monday when Brussels said it would block the deal.

At the height of the discussions with the European Commission last September, Marie-Christine Lombard, TNT Express’s chief executive, resigned abruptly. She went on to join competitor Geodis, a French express and logistics group, in the same role. Read more