I run my own award-winning communications business. I have eight staff in their 20s, all of whom are generally great, enthusiastic, creative, hard working and problem solving, but …
…they do not get simple things right first time. The reports and proposals that they prepare for clients inevitably contain typos, grammatical and spelling mistakes and often get the numbers wrong too. The result is that I have to check everything myself before it is sent out.
I have tried many things: training, coaching, sending offending documents back repeatedly, minor bollocking. Should I be tougher, humiliate them? In such a small team I worry this will be de-motivating. I have tried encouraging them to send things out unchecked by me, in the hope that the responsibility will motivate them to be more professional. This hasn’t worked yet. And of course this is a vicious circle. The more I correct, the more they unwittingly "leave" things for me to correct, knowing that I am compelled to ensure that our work goes out looking professional and right.
Should I employ a typist? Should I threaten to withhold their bonuses if they don’t get the basics right?