This morning, Ofgem announced it would probe pricing by the big six UK energy companies, amid concerns that profit margins are soaring, with the customer losing out.
Today, the head of UK energy policy at one of those big six, Eon, has urged the company’s rivals to change their business models entirely. Answering Energy Source readers’ questions (posed before the Ofgem investigation was announced), Sara Vaughan said:
Energy companies are going to have to change. Traditionally, energy was all about building big central power stations and working out how best to get that power into people’s homes through a one-way transmission and distribution system.
While those centralised power stations are still going to be part of the future, it’s also clear that things are going to change substantially, with more emphasis placed on relationships with customers, who can take responsibility for their own energy usage for the first time.