Back to John Gapper's Business Blog homepageIn my FT column this week, I have written about this week’s recall of 1m folding pushchairs by Maclaren, the British company - and what we can learn from how it mishandled the event. FT.com has now introduced a comment facility on all articles so please add your comments there.
Incidentally, the most confusing thing I found in researching the piece is that the US Consumer Product Safety Commission refers to all large after-market interventions - such as Maclaren’s provision of repair kits for its pushchairs - as “recalls”, even if the product is not actually called back.
It ought to change its terminology because I am definitely not the only person baffled by it.
I am the FT's chief business commentator and this blog is about business, finance, media, technology and related matters. I live in New York so there is a bias towards US topics but I range more widely. Comments and criticism, which hopefully are at least as interesting as anything I write, are welcome. There is more about me on 
