Back to Management blogTom Glocer, chief executive of Reuters, says on his blog that British Airways deserves a break from the “pretty savage” treatment it has had in the UK press over the teething troubles with Terminal 5. While he says much of the criticism was deserved, things have settled down rather well in his opinion:
I have been flying in and out of Terminal 5 now for weeks and the experience is a vast improvement. The terminal itself is architecturally compelling, clearly marked and reasonably efficient…
There are many good things in the UK worthy of praise - it is time to celebrate them.
Mr Glocer’s more optimistic view seems to be backed up by the news that BA has overcome the impact of the Terminal 5 debacle to significantly improve punctuality over the past two months, in spite of the disruption caused by President Bush’s visit to London last month.
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