Failing to cope with change?

October 20th, 2009 1:54am

David Rubenstein, co-founder of Carlyle Group, the private equity firm, said last week that his industry ought to consider adopting a new name to describe what it does more accurately. How about “change capital”, he suggested. I am not sure that this is a good idea. If Mr Rubenstein thinks the word change will be less provocative than private equity, then he is likely to be disappointed.

Change is everywhere in business, and people tend not to be very happy about it. But it is not just nostalgia, or laziness, that causes the negative reaction. Change is rarely managed well.

What do managers get wrong about change? There is quite a long list. They underestimate how long it will take to get people to accept change. They fail to recognise how difficult it is to spread the message that change may be necessary or unavoidable. They do not understand what change feels like beyond the boardroom or the top management table. And, having finally got the organisation to accept the need for change, they forget to explain that the new direction or mission may change again, and possibly quite soon.

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Worrying?

October 18th, 2009 10:32pm

This story in today’s Oberver newspaper caught my eye.

Are some British employers - consciously or unconsciously - racist? Check out the remarkable response of the person from the British Chambers of Commerce. (I trust she has been quoted accurately.)

We need more research. I am off for three days to New York, but will return to this topic when I am back.

Globalisation - what’s a manager supposed to do?

October 15th, 2009 11:32pm

Thursday’s FT contained two separate stories which created a rather paradoxical effect.

On the international news pages, accompanied by an impressive photo of Greenland’s melting ice cover, was this story on climate change - worrying evidence of rapid climate change and rapidly thinning ice.

And then in the companies section, good news for Cairn Energy, which has announced a major new exploration for oil in… Greenland.

Both stories were accurate. They were not incompatible. But the juxtaposition brought home how complicated globalisation is. We need growth, and new sources of fossil fuels. But we also need to change the way we live and work - and fast.

There are no easy answers to this paradox. But tough thinking, trade-offs and action are all required - now.

Newspapers - they are giving them away

October 13th, 2009 4:22pm

An arresting sight on the streets of London last night: a pile of Evening Standard newspapers, at the entrance of a tube station, simply left for people to pick up at their leisure. For free. Gratis. Nuttin’.

Last week a copy would have cost you 50 pence, in contrast to the other remaining London evening paper, London Lite, which was already available as a freesheet. No longer. The Standard, a venerable title, has joined the great 21st century giveaway economy.

Speaking as a hack, who wants to earn a living by writing, I am depressed to see the Standard going down this route. It is a good paper. It is worth paying something to read it - 50 pence, for example.

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A new look at age-old questions

October 13th, 2009 11:38am

Like the rain, recessions fall on the just and the unjust, and on people of all ages. But not every age group will face the same problems or react to them in a similar way.

Some pundits are predicting that, in the coming age of austerity, the workplace will be the setting for intergenerational conflict. Tensions over unequal pension arrangements or varying attitudes to work may cause trouble.

Others argue that now is the time to invest in youth. My colleague Luke Johnson last week recommended hiring “as many bright young things as you can afford”, in the hope that “their dynamism will counteract the inevitable conservatism of an existing institution”.

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Tom Peters - you can’t keep a good man down

October 9th, 2009 5:19pm

Waddya know? Tom Peters is going to publish a new book. It should be out in February 2010, and it will be based on his last five years of blogging. (Relax - he’s on his fourth rewrite. It’s not just a collection of blog posts.) The theme? The “little big things” that matter - i.e. if you pay some attention to enough of the apparent minutiae of life at work you will do a lot better. Maybe he should have called it “Do sweat the small stuff”.

I am particularly surprised about this development, however, because when we met for lunch last year and I asked him whether he was going to write another book, Tom replied: “God, I hope not!” But maybe at the back of his mind the idea was stirring even then.

It’s certainly a very 2010 idea. Good luck Tom.

How to compete in an upside down world

October 6th, 2009 1:09am

Do we need to think again about globalisation in the wake of the financial crisis? Almost certainly yes. One of the few good things about the crisis is that it should have made fresh thinking possible.

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What does a leader look like?

October 5th, 2009 12:34am

The British Conservative party is holding its annual conference in Manchester this week. At the centre of attention is the party leader, David Cameron. Opinion polls suggest that he is likely to become prime minister some time next year.

This presents him with a leadership challenge. How should he conduct himself this week, when so many eyes will be on him? This time last year I criticised him for being too apologetic. But now there is another pitfall to avoid: seeming over-confident, arrogant, too certain of victory.

Mr Cameron is a highly effective communicator, so it will be fascinating to see what tone he adopts this week, and in particular in his speech on Thursday.

In a way political leadership can be harder than business leadership. Before you take office you are almost literally “all talk”. You have to build expectations to win. Then comes reality. You “campaign in poetry, then govern in prose,” as Mario Cuomo famously said.

Let’s see what kind of poetry Mr Cameron recites on Thursday.

Time for the socially useful manager

September 29th, 2009 1:33am

Lord Turner’s recent remarks (first made in Prospect magazine) about “socially useless” financial innovation may have cost him a few friends. Perhaps a good regulator – he is chairman of the Financial Services Authority – should have a prickly relationship with the industry he is scrutinising. But he returned to his theme in front of a City audience at the Lord Mayor’s banquet last week, provoking some heckling at the time and rather more harrumphing after he had finished speaking.

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Shape of things to come?

September 23rd, 2009 3:48pm

Take a look at those pictures of Sydney, Australia in clouds of dust, and tell me that you don’t think that climate change and land and water shortages are a matter for concern.

An expert from the state of New South Wales told the ABC that we should expect more scenes such as these:

“Dr John Leys from the NSW Department of Environment’s Dust Watch division says it looks like dust storms such as this will become more prevalent.

‘There has been a report… that shows that this drought is the first of its type, because we’ve never had droughts which have been so hot,’ he said.

‘Things like this are going to be more prevalent unless we can improve our land management practices so we can maintain more ground cover, so there is less chance of us all blowing away.’ “