When too much information harms the office

November 23rd, 2009 12:18am

Traditional management is over. The internet has killed command and control. Now that everyone can analyse and ridicule their chief executive’s every move almost before they’ve made it, it has become impossible to order people about.

This view is put forward by Carol Bartz, the new head of Yahoo, in The Economist’s “The World in 2010”. It sounds pacey and plausible and for a second I was lulled into thinking that perhaps the “Niagara of information” really has changed management for ever. But then I looked around me. I saw lots of people at desks calmly doing what they were paid to do: working.

Command and control is not over and won’t ever be. Bosses are still bosses. If mine tells me to do something, I’m inclined to get up off my bottom and do it. If Bartz’s employees don’t get off their bottoms when she tells them to, there is a problem – and it has nothing to do with the internet.

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Don’t work with your spouse

November 8th, 2009 11:57pm

Last week, Westminster MPs were told to engage in wife swapping. The committee looking into their inflated expenses ruled that they could no longer employ their spouses, but said it would be fine if they employed each other’s wives instead.

While I can’t see how the taxpayer will gain from these wife swaps, it is nevertheless a great improvement on the current arrangement. To allow husbands and wives to co-work as well as co-habit has always struck me as a bad idea financially, socially, practically and emotionally. It is not only MPs who should be banned from doing it – everyone else should be, too.

But despite this, the workplace is stuffed with married couples who work side-by-side. I used to be half of one myself. There are high-profile examples in every type of occupation. In politics, there is Hillary Clinton and Bill; in philanthropy, there is Bill Gates and his wife Melinda. And in the specialised field of management gurudom, there is Jack Welch and Suzy – who share a bed as well as a syndicated advice column.

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The leader who falls will emerge stronger

October 28th, 2009 12:47am

F Scott Fitzgerald said: “There are no second acts in American lives.” An awful lot of entrepreneurs, investors and executives must hope he was talking nonsense.

The past 18 months have seen many reputations ravaged, plenty of high-profile sackings and a lot of business failures. I am afraid that in this digital world, such blemishes are recorded for all time.

Not many of us will emerge entirely unscathed from the battering of this downturn – a great deal of mistakes of different sorts have been exposed. So we should all maintain an optimistic belief that the world is more forgiving than is commonly supposed.

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Living strategy and death of the five-year plan

October 27th, 2009 12:46am

Is strategy dead? Chief strategy officers will deny it. Some strategy consultants may reject the idea, too. But, right now, markets are unpredictable. The economic outlook is uncertain. The world has changed. If old-style strategy formulation is not exactly dead, then it is hardly in the best of health.

For months, many leadership teams have had only one strategic goal in mind: survival. Grander visions have been filed away or forgotten. This hedgehog-style approach – roll up into a ball and wait until things are less scary – may keep a company alive temporarily, but does little to prepare it for the future.

Analysis by Boston Consulting Group suggests that corporate hibernation only works if recessions are short, if the outside world goes back to the way it was before, and if all your competitors are equally inactive, tucked up for the economic winter. In 2009, not one of these conditions applies.

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Failing to cope with change?

October 20th, 2009 1:54am

David Rubenstein, co-founder of Carlyle Group, the private equity firm, said last week that his industry ought to consider adopting a new name to describe what it does more accurately. How about “change capital”, he suggested. I am not sure that this is a good idea. If Mr Rubenstein thinks the word change will be less provocative than private equity, then he is likely to be disappointed.

Change is everywhere in business, and people tend not to be very happy about it. But it is not just nostalgia, or laziness, that causes the negative reaction. Change is rarely managed well.

What do managers get wrong about change? There is quite a long list. They underestimate how long it will take to get people to accept change. They fail to recognise how difficult it is to spread the message that change may be necessary or unavoidable. They do not understand what change feels like beyond the boardroom or the top management table. And, having finally got the organisation to accept the need for change, they forget to explain that the new direction or mission may change again, and possibly quite soon.

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Why ‘chillaxing’ isn’t cool

October 19th, 2009 1:10am

The other night, I asked my youngest child what he thought about his new secondary school. He considered the matter and then said: “It’s not very chilled.”

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A new look at age-old questions

October 13th, 2009 11:38am

Like the rain, recessions fall on the just and the unjust, and on people of all ages. But not every age group will face the same problems or react to them in a similar way.

Some pundits are predicting that, in the coming age of austerity, the workplace will be the setting for intergenerational conflict. Tensions over unequal pension arrangements or varying attitudes to work may cause trouble.

Others argue that now is the time to invest in youth. My colleague Luke Johnson last week recommended hiring “as many bright young things as you can afford”, in the hope that “their dynamism will counteract the inevitable conservatism of an existing institution”.

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Further reading

October 7th, 2009 4:21pm

Generation game redefines business

October 7th, 2009 1:13am

An issue that has troubled me for some time is the clash of generations under way at the top of so many organisations. It is not just the usual strife between ambitious youngsters and older incumbents waging a rearguard action to maintain their grip on power. Rather, this conflict reminds me of the battles between young and old in the 1960s over the Vietnam war, and the gulf of misunderstanding between them.

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How to compete in an upside down world

October 6th, 2009 1:09am

Do we need to think again about globalisation in the wake of the financial crisis? Almost certainly yes. One of the few good things about the crisis is that it should have made fresh thinking possible.

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