Big lessons we can learn from Little Chef

November 3rd, 2009 12:53am

Hard work and relentless attention to detail: that’s management for you. Talk is cheap. Visions can inspire, for a moment or two. But without graft – and competence – things go wrong. Any business, no matter how successful, will struggle if it forgets this. There are no quick fixes for organisations that have big commercial and cultural problems.

That is the lesson to draw from the story of Little Chef, the 51-year-old British roadside restaurant chain. For generations, these little cafés, with their red and white signage, have formed a familiar part of the UK landscape. “Fat Charlie” is the diminutive chef in question, smiling out at travelling businesspeople, families and lorry drivers from the side of motorways and A roads.

At its peak, in the 1970s and 1980s, Little Chef enjoyed a dominant market position. But you did not seek out a Little Chef for a thrilling culinary experience. You went there for a reliable cooked breakfast, for plaice, chips and peas, for something acceptable to tired and hungry children. It worked.

The remainder of this article can be read here. Please post comments below.

Fabio Capello on the management of fear

October 23rd, 2009 5:59pm

England football manager Fabio Capello has had a remarkably successful career in Italy, Spain and now as manager of England (ok, he hasn’t won anything yet, but they have qualified for the World Cup). Sports analogies are used too often in the world of management speak (even for a sportsfan like me) but according to an article in the Guardian about his presentation at the Global Sports Summit in London, Capello reveals a couple of interesting truths.

First, he says that when he took over England the quality of the players was very high in training but not in matches.

“I understood everything when they played Switzerland in the first match, the same players who played well in training played with fear, with no confidence, and I said this is a big problem of the mind,” he said. “Step by step, game after game, we have improved a lot.”

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Further reading

October 7th, 2009 4:21pm

Further reading

October 5th, 2009 6:02pm

  • A husband and wife switch jobs for two weeks - Huband takes become the stay-at-home parent, wife takes over his job as an editor of Slate, the online magazine. Not exactly the craziest switch in the world; Susan Burton is a former editor at Harper’s Magazine (declaration: I was an intern at the magazine at the time when Susan was an editor there) but still could prove an intriguing experiment. At the very least, it should be a good read.
  • David Hockney’s iPhone passion - If I was Apple, I’m not sure I could have come up with a better advertisement of just how useful the iPhone is for some people. This has to take the mobile phone as utility to a new level. The piece includes examples of work he’s created on the phone
  • The price of being gay - The authors admit that this isn’t an exact science but…
  • Parental benefits for the self-employed - I’m Canadian and a parent and I know lots of people who might break out and do their own thing if not for the need to keep their benefits, including maternity or paterntiy pay. Does this hold back business and entrepreneurship?
  • France Telecom makes changes at the top in wake of scandal of suicides - a story that still has yet to be resolved. Here’s the FT’s take, the story in Les Echos, Liberation and Le Figaro

Prahalad is back

October 1st, 2009 10:18am

Today sees the publication of CK Prahalad’s update of  The Fortune at the Bottom of the Pyramid, his book originally published in 2004 that argued that businesses could eradicate poverty and earn profits at the same time.

Stefan Stern will be writing his column on some of Prof Prahalad’s key ideas next week. Until then, you might want to check out the ‘bonus section’ on the website above.

Jerome Kerviel: curbing bonuses won’t work

September 29th, 2009 5:01pm

I’m a bit late on to this but last week Jerome Kerviel, the “rogue trader” who is accused of losing French bank Societe Generale €5bn, was interviewed on French television.

The video on France 2’s Objet du Scandale is revealing partly because of all the talk at the G20 and, in the UK at the Labour party conference, of the need to curb bankers’ bonuses or at least restructure how they are paid out. Kerviel’s broader point is that there isn’t any point; whatever rules are created, clever people will find a way round them.

But I thought his other comment on the nature of his former job as a trader pointed to a wider issue that doesn’t seem to be attracting quite as much discussion. “It’s a job that makes you a bit crazy, an addict. They push you to take risks,” he said, referring to the culture of his former workplace.

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An enterprising newsman

September 24th, 2009 6:51pm

Style, inc

September 10th, 2009 12:08pm

The new wave of luxury retailers - An interesting trend is emerging in fashion. A series of insiders - including The Sartorialist, Monocle’s Tyler Brûlé (a columnist for this newspaper) and property developer Nic Candy, of Candy and Candy - are using their social networks to become retailers.

In the case of The Sartorialist, it builds on this idea of collaboration which I referenced in a post earlier this week about Liberty and Hermes. It also hints a new form of luxury in the post-boom. Brûlé has talked about this but could this see a move away from the idea of mass luxury to a more community-based, social network version?

Steve Jobs is back but Apple has work to do

September 10th, 2009 10:04am

Apple held its “It’s only rock-n-roll” event yesterday and Steve Jobs the leader of the Apple tribe (which I wrote about in Why Community Matters a few weeks ago) was back in front of the camera and his community. In the video after the jump, Richard Waters explains why this was the most dramatic news from the company and why there remain some major unresolved questions in terms of the company’s future prospects.

Meanwhile, Chris Nuttall reviewed the video iPod nano, the “technology star of the event” and live-blogged the event over on the Tech Blog.

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Two classic brands tie the knot

September 8th, 2009 7:57pm

An interesting branding story on how Liberty and Hermes, two classic brands, have established a partnership that maintains the right messages for each.

I wrote a few days ago on the potential pitfalls of brand association, but this seems a great idea that is innovative, creative and stylish, qualities that are all key to the bottom line for each of these companies. What’s more, this is a collaboration that seems, from the outset, to make sense. It is substantive - it’s about more than one brand slapping its logo on another - and actually suggests someone thought about what each brand can do for the other.