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May 6th, 2008

Coming to a b-school near you: white-collar criminals

Students at Canada’s Richard Ivey School of Business will have an unusual guest speaker on Thursday: Nick Leeson, the rogue trader who served four years in prison after bringing down Barings Bank. Mr Leeson will aid the students in a case study analysing the bank’s collapse, while giving tips on the safeguards needed to prevent similar debacles. Afterwards, the students will take part in the “Ivey Ring Tradition Ceremony”, in which they pledge “to act ethically and honestly in all their activities”.

Ivey confirms that it is paying an undisclosed sum to Mr Leeson to come over. The website of the agency that represents him says his normal fee for an after dinner speech ranges from £6,000-£10,000 ($11,800-$19,700; €7,600-€12,700). To give a little perspective, Sir Geoff Hurst, England’s 1966 World Cup hero, costs £2,500-£5,000.

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April 22nd, 2008

Olympic marketing dilemma, part 2

Since my post last week on the dilemma facing corporate sponsors of this year’s Beijing Olympics, John Quelch, the eminent Harvard Business School marketing professor, has weighed in on the issue with an article published on the Harvard Business website. Notably, he says marketers are waiting to see if there will  be more unrest in Tibet before finalising spending plans for Olympics-related advertising:

Marketers are not overcommitting funds to Olympics-related brand advertising and promotions and the normal Olympics year advertising boost may be less than expected. Instead of long-term preset media advertising buys, many companies are planning short-term promotional bursts that they can activate as late as July and August if all appears to be in place for a successful, trouble-free Games.

Otherwise, he says Lenovo, the Chinese PC maker that is a first-time global sponsor of the games, has much more at stake than veteran backers such as Visa. Long-time Western sponsors may be pragmatically two-faced, he predicts, putting forward one message for the Chinese market that will tap into the country’s pride at hosting the games, and another, more neutral message for the rest of the world. To my untrained eye, that doesn’t necessarily look like a shift in strategy, just a reflection of the fact that sponsors might have different goals in different markets.

April 18th, 2008

How to avoid being burned by the Olympic flame

An association with the Olympics used to be something that companies boasted about. Following protests by campaigners critical of China’s behaviour in Tibet and Sudan, exposure to this year’s games has the potential to be a public relations millstone, however.

In today’s FT, for instance, Neville Isdell, the chairman and chief executive of Coca-Cola, lays out his defence of the soft drink maker’s involvement in the Beijing Olympics. Without addressing the recent unrest in Tibet, he says Coke has for two years been “actively engaged” in Darfur, the war-torn province of Sudan.

China has been criticised for its ties to the Sudanese government, whose forces and allied militia have been held responsible for killings and other atrocities in Darfur. Mr Isdell claims it is wrong - and fruitless - to extend that criticism to those seeking to profit from the Beijing games. “Criticism of Olympic sponsors from well-intentioned people will not stop the violence in Darfur,” he declares, preferring to highlight Coke’s work in backing clean water projects in Sudan.

Professors at Wharton have been analysing the dilemma facing Olympic sponsors on the business school’s website. Witold Henisz, a professor who studies political risk management, says:

Corporations that want to sponsor the Games have to navigate the political undercurrents… but they can only do something that will not offend China. That’s a very delicate balance to strike, and it requires enormous diplomatic skill.

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March 11th, 2008

Reputation, reputation, reputation: audio interview

leslie-gaines-ross.jpgWith the Société Générale and Northern Rock sagas, it is a good time to be in the business of advising errant companies on how to restore their lost reputations. Leslie Gaines-Ross (left), chief reputation strategist at PR firm Weber Shandwick, has just written a book on the subject entitled Corporate Reputation, 12 Steps to Safeguarding and Recovering Reputation. She braved Monday’s storm to give me her opinion on how ceos should apologise when they or their organisations make mistakes, while also addressing topics such as whether or not a company should engage with hostile bloggers. Listen to the 8-minute audio interview here.

Continuing with the theme of SocGen and angry bloggers, the French bank features in a rant from tompeters!, the management guru we knew as Tom Peters in a more conventionally punctuated age. Writing from his farm in Tinmouth, Vermont, tom has just used his blog to have a pop at Daniel Bouton, the bullet-headed SocGen chairman who is somehow still hanging on to his job after the Kerviel affair. It’s part of a broader tirade about executive pay. Other ceos who feel his wrath include Boeing boss Jim McNerney and Fidelity’s Peter Lynch. This is tom’s understated conclusion:

I don’t want The Law to muzzle exec pay. But I would like common sense to prevail, or at least make the occasional appearance. The 500 Fortune 500 CEOs are no more flawless, genius, etc., than my dog Dodger, who, trust me, via his own sort of Excellence, can reverse the tide and part the waters by producing a fart that carries on the wind from Tinmouth VT all the way to Wall Street.

 

March 6th, 2008

Managing “otherwise” still works for John Lewis

Along with the National Health Service, the John Lewis Partnership probably represents the UK’s most durable flirtation with socialism. The department store and supermarket group is owned by its 69,000 staff, who are called partners. Today, it was announced that they would each receive a profit-sharing bonus worth 20 per cent of their salary after strong trading in 2007.

As in the rest of the retail sector, average wages are still low compared with other industries. However, personnel managers in other sectors would do well to consider the additional ways in which the group’s knowledgeable staff are rewarded and kept loyal.

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March 4th, 2008

Air miles - legitimate booty?

Should government employees and politicians be allowed to keep the air miles they accrue on official business? No, roar the public-spending puritans. But if they aren’t allowed to keep them, why should business people be allowed to hang on to theirs? Don’t they belong to the shareholders who funded their travel in the first place? Couldn’t they at least be used to fund other corporate travel?

Michael Skapinker probes these ethical questions in today’s FT, concluding that it is a puzzle why people get so exercised by air miles when they are so difficult to use. But I have my own suggestion to add: companies could distribute the air miles accrued by their workers to those small shareholders who bother to show up to their annual meetings.

Given that most of these investors are retired, they have plenty of time on their hands to find ways of actually using the blasted things. And it would be a great spur for shareholder democracy.


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