Category: Marketing/sales

Ravi Mattu

If you haven’t seen it already, do check out “State of Play”, our excellent series of interviews with chief executives of some of the UK’s biggest companies.

Leaders so far: Francis Salway of Land Securities; Sir Martin Sorrell of WPP; Warren East, Arm Holdings; and Michael Smith of Mind Candy.

Tomorrow: Justin King of Sainsbury’s who has some interesting things to say on how consumer behaviour may well have changed for good as a result of the recession.

Ravi Mattu

The new wave of luxury retailers – An interesting trend is emerging in fashion. A series of insiders – including The Sartorialist, Monocle‘s Tyler Brûlé (a columnist for this newspaper) and property developer Nic Candy, of Candy and Candy – are using their social networks to become retailers.

In the case of The Sartorialist, it builds on this idea of collaboration which I referenced in a post earlier this week about Liberty and Hermes. It also hints a new form of luxury in the post-boom. Brûlé has talked about this but could this see a move away from the idea of mass luxury to a more community-based, social network version?

Ravi Mattu

An interesting branding story on how Liberty and Hermes, two classic brands, have established a partnership that maintains the right messages for each.

I wrote a few days ago on the potential pitfalls of brand association, but this seems a great idea that is innovative, creative and stylish, qualities that are all key to the bottom line for each of these companies. What’s more, this is a collaboration that seems, from the outset, to make sense. It is substantive – it’s about more than one brand slapping its logo on another – and actually suggests someone thought about what each brand can do for the other.

Ravi Mattu

A wonderfully honest quote from Sheryl Weinstein on her business decision to write a book about her alleged extramarital affair with Bernard Madoff:

I don’t have any art. I don’t have any jewelry. What I have to sell is my story

Fair enough.

(Hat tip: Time)

For more on Madoff, check out part one of our series on how he did it.

Ravi Mattu

A few interesting stories I have seen in the past few days.

  • John Moulton resigns from Alchemy Partners, the private equity group – many in the industry may not have liked that he was so outspoken but I actually think his ability to communicate openly did the industry a great service. Private equity has often been poorly understood for such and many in the wider public had little idea what it did. By having someone speak publicly about it, he humanised a big industry. But then, as a journalist, I suppose I would say that. NB: Do read his remarkably candid letter to investors.
  • Ikea Beijing – more as theme park than store – My three-year old nephew loves Ikea. It’s his favourite place to hang out and eat (he loves the meatballs). Apparently, he’s not alone. At the company’s Beijing store, “thousands” go there for “fun” and, on occasion, even to catch a nap in one of the beds on display. (Hat tip: First Drafts, the blog for Prospect magazine)
  • How Merkel’s attempt to save Opel went awry – interesting essay on the machinations behind Angela Merkel’s efforts to steer the sale of Opel. A tale of how domestic and international politics and business mix in troubled times – and why things don’t always go according to plan.
  • Pedigree, the dog food maker, promotes dog adoption through a children’s book – Ad agency TBWA/London publishes a children’s book encouraging kids to be dog lovers. Aren’t there rules about marketing to children? And surely cute dogs do a better job of wanting kids to have them then a children’s book.
  • The Washington Redskins sue a fan who goes bankrupt- Thought the headline was a bit sensationalist, but it is true that loyal sports fans always see themselves as more than mere consumers; they are part of a community which means they see their investment as more than financial (a topic I discussed in ‘Why Communities Matter’ a few weeks ago). In the era when sports is big business, is this a position that can be reconciled with reality? Or is it an illusion clubs are willing to encourage in order to keep fans on side?

Ravi Mattu

The controversial views of Glenn Beck, a television presenter and radio host in the US who has accussed President Obama of being “racist” (“This president has exposed himself as a guy over and over and over again who has a deep-seated hatred for white people.”) is leading some major advertisers to desert his programme. Procter & Gamble, Geico and Wal-Mart are just three leading brands that have apparently signed up to an advertising boycott. This is despite Beck attracting huge audiences for both his radio and television shows.

On the other side of the world, meanwhile, another company is dealing with a sponsorship that has raised thorny issues, Unilever Pakistan has found itself in a tight spot after a contestant on a reality television show it sponsors died during an event. Curiously, the news was announced by a company spokesman not by the network or programme makers.

Ravi Mattu

John Gapper reviewed Free: The future of a radical price, the latest book by Chris Anderson, editor-in-chief of Wired (US edition) in today’s paper.

And over on John’s blog, we have been engaging in our first ‘interactive review’ – opening up our pages to the author to respond and exchange ideas with the critic.

The discussion threw up some interesting ideas and, being the FT, they were discussed in a suitably civilised way.

I’m sure a lot of readers have thoughts on this so feel free to pitch in with your comments (registration is required but this isn’t too onerous).

Ravi Mattu

Our story in today’s paper that Mars has launched Fling, a chocolate bar targeted at women (“Naughty, but not that naughty”) is part of that contant trend among consumer goods companies to change what they produce and how they market it. Consumers are changing and the company’s selling them products are trying to keep pace with how things are evolving.

One reason, of course, is the global downturn. And to get a sense of how significant an impact it is having, you should take a look at Procter & Gamble, maker of Pampers nappies and Gillette razors. The company has decided to start making cheaper products.

Jenny Wiggins, our consumer industries correspondent, explains:

Ravi Mattu

This video is part of a very innovative advertising campaign for True Blood, a hit series about vampires on the network HBO. The mechanics and thinking behind this viral marketing effort are explored in detail in a piece in today’s paper.

Campfire, the agency behind the campaign, has generated a lot of buzz in the industry both for its creative approach but also for managing to include so many partners in the project – no fewer than 12 different agencies, media buyers and in-house creative teams.

Could the multi-partner approach be the model for the future?

You can see all of the videos in the marketing campaign here. And you can check out Bloodcopy, their blog on Gawker here.

Italy’s Alessi is a master at using imaginative design to transform everyday objects such as kettles and toilet brushes into beautiful luxury goods.

Alberto Alessi, the design house’s CEO, applies a mathematical model to figure out whether a prototype will succeed in the marketplace.

In an interview with McKinsey (registration required), he says the first component of the formula is the degree to which a person would say “oh, what a beautiful object”.

The second is the extent to which customers could make use of the object to communicate their definition of themselves to others (i.e., show off).

The third and fourth components of the formula — and he rather glosses over these, it must be said — are function and price.

The formula doesn’t work for everything. But when we have a long history with a product, it works perfectly. If I have to evaluate a pot or a coffee maker or a kettle, for example, the score indicates exactly the number of pieces that we can sell.

The system certainly seems to produce new products that have a long shelf life: Mr Alessi says half are still on sale a decade after their introduction.

Further reading: Mr Alessi discusses how to compete with China in an FT interview.



About the authors

Stefan Stern writes a column on Tuesdays on management. He is winner of the 2010 Towers Watson award for excellence in HR journalism, and has previously won awards from the Work Foundation and the Management Consultancies Association.

Ravi Mattu is the editor of Business Life, the FT's management features section, and a former editor of the Mastering Management series. He joined the FT in 2000 from Prospect magazine

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