It’s a truism that high fashion brands have been slow to embrace the internet, and the reason they’ve been slow is that engaging in such a democratic medium means they ipso facto loose some control over their image. In a dialogue with lots of unknown consumers, those consumers can say anything! And then, other consumers can read what they say! And what they say might be not be what brands want other people to hear. And what they say might be not be what brands want other people to hear. Well, there’s a conversation currently going on in cyberspace that’s like their worst nightmare come to life — though (hear the sighs of relief) it has to do with a mass market company.
© The Financial Times Ltd 2016 FT and 'Financial Times' are trademarks of The Financial Times Ltd.