Why don’t businesses let their customers vote on their key decisions more often?
That’s the question to bear in mind when you consider Facebook’s experiment with “democracy.” The company is today heralding the outcome of its decision to give customers a vote on its privacy policies (this is our earlier coverage of the issue.)
But the fact that a company feels it needs to hold a vote among its customers raises troubling questions. Read more


Richard Waters
Chris Nuttall
Maija Palmer
Robin Kwong
Tim Bradshaw