Daily Archives: October 10, 2009

Joseph Menn

Apple’s iPhone continues to attract not just customers but out-and-out fans, which can be a bit of a double-edged sword.

The company this week racked up the highest owner satisfaction ratings from J.D. Power. That’s especially impressive considering that it won the rankings for business use as well as personal use.

The catch is that when something does go wrong, the chorus of Apple chatterers can amplify criticism. Read more