Ten years ago, a typical 17-year old girl in Scott Thompson’s neighbourhood south of San Francisco would have spent Saturdays hanging out at the shopping mall with friends, says the 54-year old father of three. Today, his own daughter of that age “never, ever, ever” sets foot there of her own accord.
“My wife in fact has to drag her to get her to go to the mall this time of year to help her buy stuff for friends and relatives. She just doesn’t want to do it,” Mr Thompson says.
What has changed is the way smartphones and tablet computers have accelerated the integration of the internet into our lives, he says – and, as president of PayPal, the online payments system owned by auction site Ebay, he is well placed to know.
Continue reading: “Online retailing: The mobile allure”