As part of his turnaround strategy for Ebay, chief executive John Donahoe has been working to revive the main Ebay shopping site. This has meant improving search results, moving to more fixed-price sales, and making the buying experience more reliable. As we reported in Monday’s paper, the strategy finally seems to be working.
Now Mr Donahoe is aiming to bring even more formality to the once freewheeling marketplace. Starting in October those sellers with the highest customer service rating will receive a Top-Rated Seller badge. The badge is more than just ornamentation. Read more
PayPal said in March that it planned to double revenues in two years, growing from $2.4bn to $5bn by 2011. It was an audacious goal, but today PayPal gave some indication of how it hopes to achieve as much.
With the official introduction of its platform on Thursday, PayPal invited third-party developers to tap into the PayPal experience and weave it into their own applications and websites. Called Adaptive Payments, the platform should expand PayPal’s reach, bringing it to iPhone, Facebook and Twitter applications, and perhaps into the physical retail world. Read more
Shoemaker Steve Madden has picked a fight with Ebay, suing the e-commerce site for allowing the sale of counterfeit watches. This is becoming a well-trodden path for retailers feeling burned by illicit activity on Ebay — Tiffany, LVMH and L’Oreal have all filed similar suits.
But if history is a guide, Steve Madden will have a hard time recouping any alleged losses. Courts have tended to rule in Ebay’s favour, arguing that the e-commerce site is not responsible for ensuring the authenticity of goods sold by outside sellers. Only LVMH won compensation, to the tune of $63m. Read more
My BlackBerry suddenly became a Google phone today, a transformation that surprised me, but may be a cause for concern for the telecoms industry.
Google announced the Google Voice mobile app for BlackBerry and Android phones this morning. It’s a small download that can make a big difference to the phone interface. Read more
Ebay and General Motors might seem unlikely bedfellows, but America’s largest carmaker and the world’s largest online auction site looked poised for an unusual partnership on Friday.
As General Motors emerged from bankruptcy protection and unveiled its new corporate identity, chief executive Fritz Henderson announced an unusual piece of news. He said that GM and Ebay would be working together to sell new cars through Ebay Motors. Read more
Despite the €1bn fine handed to Intel by the European Commission, it wasn’t all bad news for US tech companies in Europe on Wednesday. Ebay won a lawsuit in the French courts over sales of fake L’Oréal perfume on its auction site. A court specialised in trademark law ruled that Ebay was merely a host site for the sales of counterfeit goods and not a party to their sale. It also said Ebay, which has a $10m a year budget for fighting online crime, was doing all it could to combat fakes. Read more