Price cut, what price cut? says Robbie Bach, head of Microsoft’s Entertainment and Devices division, about Sony’s $100 reduction in the cost of its 60Gb PlayStation 3 console to $499 this week.
Sony also introduced a $599 80Gb version and had earlier dropped the weak-selling $499 20Gb version from the US market.
“What they did was they increased the hard disk size but they didn’t actually reduce prices, so the barrier to entry for the PS3 is the same price today as it was yesterday,” said Mr Bach in an FT interview at the E3 video game summit.
“If high price and lack of content is the issue [for Sony’s poor PS3 sales], they still have high prices and still don’t have the content yet, the dynamic hasn’t changed.”
Mr Bach, who is also responsible for the Zune media player, Windows Mobile for phones and the new coffee-table sized Surface Computer, addressed Microsoft’s billion-dollar charge announced last week to cover a hardware fault in the Xbox 360, among other issues in our interview. The highlights:
The billion-dollar Xbox 360 charge –“We are still on track to be profitable in the next fiscal year. It was more of a broad design challenge than a specific component, that’s our problem so if you want to blame somebody, Microsoft takes responsibility, it’s not a manufacturing issue. The majority of our customers are never going to experience it. We’ve been in the hardware business for 25 years and we’ve made a lot of money in it. Is this a stumble along the road? A billion dollars is a lot of money, yes we’re not happy with that. Our cost of goods on the consoles has come down and at various times we will make money on the console, it depends on how we price it.”
On Sony’s $100 PS3 price cut: “July? A price cut? If there’s 12 months in the year, July would rank 12th amongst the months to cut the price on a consumer product, especially this kind of product. It’s in the middle of summer, people aren’t buying, you could double your volume and people might not notice. We’ll cut the price when we think we need to, and right now demand is actually kinda good. Sony is going to see a spike perhaps.”
Is Sony’s Home online service going to be a threat to Xbox Live?: “We’ll see when they ship, it’s not done yet, I’ve wandered around it and it’s interesting in a way , but these virtual worlds are tough things, getting the dynamic right is very hard and figuring out whether that’s what people actually want to do is an interesting question. I don’t think of it as an online service I think of it more as a multiplayer game and that’s fine and we’ll just have to see how it goes. We have a big lead on Xbox Live and we have many things they won’t have on that service and so I’m pretty confident. We are going to keep accelerating that space we think there’s a lot more we can do.”
On siding with HD-DVD over Blu-ray: "HD-DVD players are outselling Blu-ray ones 70-30 now and have been doing for the past two months. The thing that is driving volume is $299 and price matters. There’s a group of people that thinks it’s not growing faster because there’re two standards and people are confused. Beta and VHS co-existed for many years, I don’t think that’s the issue. I happen to think it’s almost all about price and value proposition and much less about formats. We think HD-DVD is better, go look at the interactivity on an HD-DVD movie and compare it to what’s happening on Blu-Ray."
On Windows Media Center v Xbox in the living room: "Media Center is accelerating, we’ve now passed 50m Media Centers in the marketplace. What has happened is our clarity of purpose between Xbox 360 and Media Center is much higher than it was two to three years ago. There will be someone who wants to connect it directly to the TV, that’s great, but most people are using Media Center to watch internet video at their PC, which turns out to be a nice, growing market, or it’s the place to store their video and project it through their Xbox on a TV. So I think the two go hand in hand, Xbox success helps Media Center and Media Center success helps Xbox."
Zune’s progress: "Zune’s doing well, we crossed the 1m unit boundary, our share is very steady at about 10 per cent of the hard-disk category, and you’d say that’s small but for nine months in the market place I’d feel pretty good about that. The team is doing some great work for the future, I’m excited about it and we’ll talk about it when we’re ready. We said this would be a three to four year thing."
On the iPhone and a possible Microsoft phone: "From a design aesthetic, it’s beautiful, they did a gorgeous device. In the process of that and doing lots of different things, they ended up making some compromises, so the design aesthetic says you can’t have keys on the front, that means it’s not great for text messaging and email. You have to ask the question what is it world class at? It’s not a great iPod because it’s $600 for an 8Gb iPod. I think they are going to help us in the phone market. I think it’s very good for Windows Mobile business.The problem with [us] making a phone is if you want to be successful you have to make lots of different phones. I would never say never, but you would have to decide either there’s some niche segment or you have to say we’re going to produce a series of phones with different characteristics."
On the Surface computer: "The response to that has been phenomenal, way more than we expected. It’s been in development for a long time and it’s always been a cool demo but now its way more than that because people can now tell me six things they want to do with it. So we are going to start with commercial applications, because it’s still a little expensive, and then over time, we are going to drive like crazy to drive the cost down and to make it a consume product. The challenge right now is I have more demand from commercial customers than I can fulfill and more people pushing me harder to get it to the consumer market faster because when they see it they go: it’s game-changing. It’s one of those classic things where people say: Microsoft, you don’t innovate enough. There’s four or five other things that are in development that we haven’t talked about and I can say: Look, we’re doing this kind of world class innovation every day.”