Streetlights and Shadows by Gary Klein. A very interesting, well-written discussion of how decisions are made well and badly. Klein lists a number of apparently-obvious truths, eg “We can reduce uncertainty by gathering more information” and “The starting point for any project is to get a clear description of the goal” and argues that they are often false.

More specifically, such statements tend to be true in “streetlights” - simple, static situations but not in “shadows” - complex, fast-moving or unexpected situations. Lots of memorable case studies. Recommended.

October 16, 2009 3:26pm in Books | Comment