Streetlights and Shadows by Gary Klein. A very interesting, well-written discussion of how decisions are made well and badly. Klein lists a number of apparently-obvious truths, eg “We can reduce uncertainty by gathering more information” and “The starting point for any project is to get a clear description of the goal” and argues that they are often false.
More specifically, such statements tend to be true in “streetlights” – simple, static situations but not in “shadows” – complex, fast-moving or unexpected situations. Lots of memorable case studies. Recommended.
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