While on a brief break in Devon, I was sitting in a coffee shop that provides free wireless internet access. As the lunch hour approached, the proprietor asked me to vacate the table for four because he wanted it to be free for a lunch party. This made me feel as though he didn’t really appreciate my being there – even as a paying customer.
Should the coffee shop offer wireless internet access if it isn’t willing to accept the opportunity cost associated with it?
Jon Upton, Paris, France
The answer to this question can be read here. Please post comments below.